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Select the team and channel the file was shared over.Open the Microsoft Teams app on your desktop.Often, downloading a file from this tab does the trick. Think of it as a quick way to browse files without having to skim through entire conversations. This tab lists every single file that was shared over the respective channel. Look for a clear cache option or a setting related to website data, and clear it.Įach channel that you create has a ‘Files’ tab.The method differs from browser to browser but the cache is usually cleared from the browser’s settings.
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If the file won’t download from your browser, try clearing the browser cache. Click the more options button, and select Download.Go to the channel the file was shared over, and open the file.Visit Microsoft Teams online in your web browser.Copy the link, and paste it into your browser.įiles fail to download from the Microsoft Teams desktop app more often than they do from the web version.Click the more options button (three dots) at the top right of the shared file, and select Get Link.Go to the channel the file was shared over.You may not have access to the Microsoft 365 admin center but you can still download the file from Sharepoint. Click Download on the menu to save the file.Select the file, and click the more options button next to it.Select the folder (channel) that the file was shared over.In the new tab that opens, go to Documents.Select the Sharepoint website that the file was uploaded/shared to and click the value in the URL column.In the new tab that opens, expand ‘Sites’.In the column on the left, click ‘Show all’.In your browse, visit the Microsoft 365 admin center.Instead, it has to be downloaded from Sharepoint. Microsoft Teams has an odd sort of limitation where if a file’s name or its path contains an apostrophe (the single quote symbol), the file won’t download from the desktop app or from the web app. Sometimes, Microsoft Teams doesn’t download files and you see the ‘The file didn’t download’ message instead. You will see a notification telling you the file is downloading, and a second one will appear when the download is complete. You can also click the download button from the file’s preview view. To download it, click the more options button at the top right and select Download from the menu. In order to download a file that’s been shared over a Microsoft Teams channel, you need an active internet connection, and permission to download the file. The files can also be downloaded to your computer from both the desktop client and the web app. These files, if they’re common image formats like PNGs or JPEGs, or if they’re documents that are Microsoft 365 compatible, can be opened directly in Microsoft Teams. Files of all types can be shared over Microsoft Teams.